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FAQs

Where are you located?

I live, love and create in the very south of Aotearoa New Zealand in a 1920s historic villa that was once the police station and jailhouse. Besides two humans our small town home is shared with cats George & Betty, turtle Archie and lovely chooks.

Do you sell ready to buy items?

Yes! Available items will be located in the shop front. SHOP.

Do you sell custom made items?

Yes. Most items can be customised in your colour choices.

What countries do you ship to?

Worldwide! Every country that NZ post will ship to. SHIPPING.

What type of payments do you accept?

My payments are processed by WooCommerce and PayPal. Through the Paypal portal you can use most major credit cards, including Visa, MasterCard, Discover, American Express, and more. If you have an account, you can also link your credit and debit cards with Visa or MasterCard logos to your PayPal account. Or you can pay with your PayPal balance. 

What is your return policy?

If you are not satisfied with your purchase, don’t hesitate to get in touch, to resolve any issue. There are no returns or exchanges after purchase. Because most products are worn and handled, accepting any returns could be a health concern. Once your order is shipped, it’s no longer in my control.

How much do your items cost?

Each piece is one of a kind and priced differently depending on the amount and quality of colours, wool and cloth I use, plus how many hours I spend on it.

Can you make me the same thing as listed before?

I don’t use patterns so everything I make is rather one of a kind. Therefore I can’t remake something identical, but I can make something similar.